Sailcottages Privacy Policy

Our contact details 

email:- Datacontroller@sailcottages.co.uk

The type of personal information we collect 

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name, address and contact details inc Email addresses)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To provide a great user experience on our website www.sailcottages.co.uk

• To accept feedback on the products and services we provide and to respond back with updates and feedback.

• To accept and process orders for booking and services we provide

• To enable us to contact you prior, during and after your stay with us.

• To send you newsletters and offers from time to time about services we offer.

• To record routine Fire and safety checks in accordance with our fire risk assessments and relevant legislation such as the “Fire safety risk assessment: sleeping accommodation” and “Making your small paying guest accommodation safe from fire” Guidance issued by the UK government Home office.

• We also receive personal information indirectly, from the following sources where they take bookings on our behalf and pass us such information that is needed for us to setup and manage the bookings they have taken, this includes handling billing, complaints and feedback.

• Wight escapes act as an Bookings and property managing agent for Sailcottages properties.

We use the information that you have given us in order to

• To accept feedback on the products and services we provide and to respond back with updates and feedback.

• To accept and process orders for services we provide

• To enable us to contact you prior, during and after your stay with us.

• To enable us to comply with relevant government or regulatory obligations.

 We may share this information with 

• Wight escapes

• Google LLC

• Google cloud services

• Google workspace

• Atlas (IOW) Ltd

• Owners or agents of other holiday cottages

• Our employees and contractors as is necessary in order to provide our services to you

• Service providers, acting as processors who provide IT, system administration services, website hosting and support, marketing and other services

• Professional advisors, including bankers, lawyers, auditors, accountants and insurers who provide us with services

• Credit/debit card companies

• Payment service providers

• Government agencies, regulators and other authorities

• Third parties who we may need to work with to deliver services or fulfil travel plans on your behalf, for example resorts, holiday parks, management companies, owners’ associations

• Third party booking or distribution platforms, travel agents and booking partners

• Customer review companies and marketing service providers

• Third parties you have authorised us to speak to.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting Data controller, Sailcottages, 46 Hilton Road, Cowes, PO318JB

• We have a contractual obligation.

• We have a legal obligation.

• We have a vital interest.

• We need it to perform a public task.

• We have a legitimate interest.

How we store your personal information 

Your information is securely stored both locally and using Google Workspace cloud services.

We keep Personal identifiers, contacts and characteristics for 24 months. We will then dispose your information by deleting them from the google drive and gmail where the data is stored.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information. 

• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

• You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

• Please contact us at Data controller, Sailcottages, 46 Hilton Road, Cowes, PO318JB  if you wish to make a request.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

• Our Company uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in

• Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

• Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 23 August 2022.

International Transfer

We will only transfer your personal information outside the UK where we are satisfied that there are adequate measure in place to protect your information in a way that is consistent with, and respects, UK data protection legislation.

Linked websites

This website contains links to other websites. This privacy notice only applies to this website. Linked websites will have their own privacy policies that you should read to understand what information they collect about you and how they use it. We do not accept any responsibility or liability for use of these sites.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at email:- Datacontroller@sailcottages.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

Our ICO Registration reference is: ZB532737

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk